ViVa BOTS

(VOICE INTERACTIVE VIRTUAL AGENT)

Voice powered automation that is beyond IVR.
Giving your customer an automated conversation that they forget is a bot.

A new generation of AI Voice Bots handling calls just like a human agent

Our new partner solution brings a really human feel to a totally voice powered automation. If you are struggling with the pressure of costs and margin but still wish to keep the brand and service expectations second to now. Then you can be smarter than your competition and actually improve your NPS with a truly natural conversational bot taking your calls and even handling outbound.

Perfect conversations

  • Highly sophisticated conversational voice bots using neural net AI not machine learning
  • These voice bots are very close to a real agent and deliver natural conversation from day one
  • Customers forget they are talking to a robot
  • Treat your customers to a consistent 24/7 service that means no more waiting times

Tangible benefits

  • Improve your customer experience and NPS
  • Massively reduce your contact centre costs especially as processes are quickly added and extended
  • Have over 70% of your calls dealt with, end to end, by a voice bot
  • Rapid deployment with analytics that can give real insight and flexibility
Speak to us about a demo now.
With a variety of voices, languages or even your own voice over you can have this exactly on brand.

What Makes us different?

Intelligent Personalisation

Effective from Day One

With intelligent understanding of complex sentences and context. Our voice bots answer with the right tone of voice and emphasis and personalised the whole conversation for the customer.

This means that not only do you get really efficient call handling, but also our customers see a demonstrable increase in their NPS overall after the voice bot is hired.

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naturally more human

Merging technology with our expertise in conversation.

When thinking about the design of your process, not only do we get better conversational style, but we also deliver a customer centric process that works for your customer every time.

This gives an experience that is exactly on brand every time and delivers loyalty with our client base and loyalty from their customer base.

AI that simply beyond ML

Do not wait for the training process

We have overcome the inherent limitations with machine learning that requires long training and false acceptances

The platform gives you the scalability across quality interactions from day one. So that instead of trying to fix the large training issue, we are extending your voice bot to other services and simply getting more value at every stage.

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Rapid Delivery

Speedy deployment and delivery

With the speed in deployment and delivery, we can get your voice bot started really quickly, but also give it more jobs to do.

You are able to quickly extend and adapt your voice bot to take on new roles and tasks with more and more enrichment every day.

We are integrated with most major platforms from major telcos, CRM and social platforms, so we can simply plugin it in.

Detailed data and Analytics

Get the data that helps you to make the best decisions

With a large dashboard of analytics, you can see very granular data on the performance of the calls handled. Allowing you to extend and enrich the bot with smart feedback and business data to prove the case at every stage.

This make is easy to keep expanding and allowing more and more process to be delivered by your voice bot..

give it a try!

What are the benefits for me and my audience?

Our new solution, brings a really human feel to a totally voice powered automation. If you are struggling with the pressure of costs and margin but still wish to keep the brand and service expectations second to now. Then you can be smarter than your competition and actually improve your NPS with a truly natural conversational bot taking your calls and even handling outbound.

It's a win win all around

Voice bots instantly wipe out the dreaded waiting times for the customer, meaning their enquiries are quickly dealt with, no matter if you have 100 or 10,000 incoming calls.

Meaning customers are happier, NPS goes up, and you have made a huge reduction in running costs.

Speak to us about a demo now.

The Clients

There are some significant businesses already enjoying using the platform and we are more that happy to explain how they are benefiting from their 'new hire' in their business process.

Grupo Villa Maria : Hospital Group

Sky : TV/Broadband Brazil

Octotelematics : Insurance Service Centre

Integrated into your Business

We have a significant range of integrations already native to the platform, but we can extend this for any systems that allows us to interop with an API or Webservice that we can interact with or develop against.

Telco/CPaas Integrations

We have a whole host of telcos that we are currently integrated with.

These include;

  • Avaya
  • Cisco
  • Genesys
  • Asterisk
  • FreePBX

We are also integrated into the main CPaas solutions;

  • Nexmo
  • Twilio

CRM Interop

We can potentially integrate into any CRM with custom based plugins, provided we have API or webservice access routes.

But here are some of the current integrations that our clients enjoy;

  • Salesforce
  • Zendesk
  • Siebel (Oracle)
  • SAP

Extended Channels

Reaching out beyond voice is also an option with our VPA.

You can chat via social and webchat platforms across the board. Here are just a few;

  • RightNow (Oracle)
  • Live Person
  • Hi Platform
  • NeoAssist
  • RocketChat

Socials include but are not limited to;

  • Facebook
  • WhatsApp
  • Twitter

HIGHLIGHTS FROM OUR CONTACT CENTRE COST COMPARISONS