News & COmment

What is going on at DW and around our sector
May 21, 2020 6:18 PM

Everyone 'knows' that RPA brings with it lots of benefits when integrating into a company's IT strategy. But what do you really 'know'?

May 21, 2020 10:38 AM

We are so proud of our client Healthy Pets Insurance on receiving this special judges award from the 2020 Product and Service Innovation Awards for improving customer experience. They are a great team to work with and it was a real team effort.

May 20, 2020 4:26 PM

Did you know there are over 300,000 active bots just on Facebook?!

May 14, 2020 6:14 PM

RPA is being increasingly used by a multitude of companies to complete repetitive tasks efficiently - both in time and cost.

May 14, 2020 4:16 PM

Facebook's new open-domain chatbot might be one to look out for. 'Blender', developed at Facebook AI Research (FAIR)

May 12, 2020 4:12 PM

Chatbots can help provide an 'omnichannel' customer service experience - increasing customer satisfaction?